Online help desk contributes big help to all technology users around the world. It helps many people in different ways to meet our
needs. It is also easier to give services and information to all users, dealing
their complaints on technical issues and provide customer services anywhere and
anytime through online. In this generation, easy and quick accessibility is a must. It also gives many IT pros to begin their career as help desk
technicians because of the low experience and education requirements.
On the other side,
online help desk has its disadvantages too. You must be connected to the
internet first for you to access the services. If you are in remote areas, you
will spend money and more time to travel to a place where there is an internet
connection. If the staffs are not well trained and incompetent, it may results
to the customer to get irritated and frustrated.
Thanks for sharing this article, its really helpful for me. And I'm waiting for your new post.
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